| 1 | Choose two or three projects that together show different kinds of service, and confirm with each project lead and affected partner what visitors may see, hear, ask, photograph or record. | Service projects chair | Three weeks before the tour | Approved project stops and visitor permissions |
| 2 | Prepare a one-page stop brief stating the community need and voice, intended outcome, current stage, partners, volunteer roles, resources, risks and one honest unresolved question. | Each project lead | Two weeks before the tour | Source-checked project stop briefs |
| 3 | Ask participants about mobility, sensory, transport, language, timing and format needs; issue the route, costs, clothing, safety and privacy information and offer an equivalent virtual or tabletop option. | Tour coordinator | Ten days before the tour | Accessible participant information and adjustment plan |
| 4 | At each 20-minute stop, let the project lead or partner explain the need and current work, show one real decision or tool and invite questions without exposing beneficiaries or confidential information. | Project lead or authorised partner host | During a 60-to-90-minute tour | Completed project stops and participant questions |
| 5 | Hold a short reflection comparing what participants noticed, what evidence remains unclear and which participation option, if any, fits their interests and availability. | Tour facilitator | Final 15 minutes | Member-chosen follow-up preference |
| 6 | Make any requested introduction within seven days, provide a clear task brief before work begins and check after 30 days whether the choice was useful or should change. | Onboarding coordinator and relevant project lead | Seven- and 30-day follow-up | Warm introduction, task brief and fit review |