| 1 | Define the small set of cultural behaviours to examine, the decision each finding could inform and the evidence already available from participation, feedback, incidents and previous actions. | Board sponsor and culture working group | Four weeks before collection | A culture question and evidence blueprint |
| 2 | Test neutral questions, response options and facilitated prompts with varied members, remove unnecessary identifiers and prepare accessible digital, paper, telephone and conversation routes. | Research lead, privacy reviewer and member testers | Weeks two and three | A tested check and inclusive delivery plan |
| 3 | Publish the purpose, privacy level, use, limits, support routes and board response date, then collect for a short fixed period without pressure or tracking individual completion. | Collection administrator | Seven to fourteen days | A controlled response set and reach record |
| 4 | Analyse distributions, change, missing groups, contradictory evidence and free-text themes, suppress unsafe detail and separate a pattern from an individual complaint or urgent concern. | Analyst and independent checker | Within ten days of closing | A culture findings report with limitations |
| 5 | Hold a structured board and member sense-making session, test alternative explanations and choose no more than three actions with owners, resources, safeguards and observable evidence of change. | Neutral facilitator and board sponsor | Within three weeks of closing | A culture action and response register |
| 6 | Report what was heard, what remains uncertain, what will change and when progress will be checked, then review delivery before running the next temperature check. | Board sponsor | Within 30 days and at the six-month review | A member update and repeat-measure decision |