E-170 · Theme 2 · Feedback, Voice & Improvement

Club Improvement Hackathon

Use Club Improvement Hackathon to give members a safe, visible route for ideas and concerns to lead to an answer or improvement.

What could this idea change?

It gives the club a clearer view of people's experiences before decisions are made, including feedback that informal conversations can miss.

It may suit: The people whose experience the club needs to understand, especially voices that are not often heard.

A simple way to start

  1. Write a decision brief for Club Improvement Hackathon: define which prototype merits a 30-day trial, the evidence already held, people affected, local authority, fixed constraints, success signals and stop conditions. Who could lead it: Board sponsor and member-experience lead
  2. Invite a varied participant mix, offer a private and non-digital route, explain what is open or fixed and ask about access requirements without collecting unnecessary personal information. Who could lead it: Board sponsor and member-experience lead with the access and privacy contacts
  3. Build and test a one-day improvement sprint where mixed teams test club-process prototypes; use the Hackathon Prototype Canvas, rehearse the boundary wording, check materials and confirm who can decide, refer, pause or close the activity. Who could lead it: Independent facilitator and evidence custodian
  4. Facilitate the activity using equal contribution opportunities, a neutral chair, a separate route for sensitive matters and an agreed record of minority as well as majority views. Capture only the evidence needed to judge whether the trial achieved its stated aim: turn a known member frustration into a small testable improvement. Who could lead it: Independent facilitator and evidence custodian
  5. Analyse the evidence against the starting point, validate meaning with the people involved, record exceptions and unintended effects, and prepare a tested prototype, evidence card and pilot owner without overstating what the trial proves. Who could lead it: Independent facilitator and evidence custodian and an independent reviewer

What should we look for?

  • After 90 days, review Club Improvement Hackathon. Look for representative participation, published themes, named actions and a report back on what changed, what did not and why.
  • Club Improvement Hackathon produces a tested prototype, evidence card and pilot owner by the promised decision date, with evidence limitations and any participation gaps stated.
  • The intended range of member or volunteer experiences is represented, with participation gaps recorded rather than hidden.
  • Every accepted, declined or deferred idea receives a reason, owner and response date.
  • Private matters, identifying detail and misleading claims of confidentiality remain outside published findings.

Before we say yes

  • Does it fit a real local need?
  • Can people take part safely and fairly?
  • Are the facts, permissions and Rotary branding right?
  • Who will lead it, and when will we review it?