R-062 · Theme 3 · Member Care & Life Transitions
Rotary Care Contact System
Members receive timely contact and coordinated care during absence or difficulty.
Developed further: this summary now draws on an initiative-specific internal editorial draft and attributed references. Human review has not started and will open only at the Full-Corpus Review Build.
What could this idea change?
It makes follow-up more caring and consistent, while leaving people in control of how they respond.
It may suit: Members who may welcome support or renewed contact, and the trusted club members following up.
A simple way to start
- Approve the Rotary Care Contact System trigger, consent standard, permitted contact purpose, excluded matters, assignment authority and closure rule. Who could lead it: Member-care coordinator and governance sponsor
- Ask the member privately whether contact is wanted and let them choose the person, channel, timing, purpose, information limits and a pause or stop instruction. Who could lead it: Member-care coordinator
- Check conflicts and capacity, assign one contact and one backup, issue the Care Contact Assignment Card and suppress duplicate approaches from other club channels. Who could lead it: Member-care coordinator
- Make the agreed contact, restate the purpose, listen without assessment, offer only the practical choices authorised by the member and use the verified referral route when the matter exceeds the club role. Who could lead it: Assigned care contact
- Record only whether contact occurred, the permission status, any authorised practical action or referral and the next review or closure date; do not record diagnoses, speculation or private narrative. Who could lead it: Assigned care contact and records custodian
What should we look for?
- After 90 days, review Rotary Care Contact System. Look for timely contact that the member welcomes, agreed support being delivered and sensitive matters being handled only by the right people.
- Every contact has a recorded permission, one named contact, one purpose and one review or closure date.
- No member receives duplicate or repeated approaches outside the permission they gave.
- Matters outside the contact role follow the verified emergency, safeguarding, complaint or professional referral route without volunteer assessment.
- At review, contacted members can change or stop the arrangement and describe the approach as respectful rather than intrusive.
Before we say yes
- Does it fit a real local need?
- Can people take part safely and fairly?
- Are the facts, permissions and Rotary branding right?
- Who will lead it, and when will we review it?