S-026 · Worksheet 1

Question set

Use this worksheet to hear what people experienced and decide what to change next. It belongs to the club pack for Annual Member Experience Survey.

Where this idea came from

Playbook entry: S-026 · Annual Member Experience Survey
Theme: Theme 5: Digital, Data & Systems · Subtheme 2: Surveying & Feedback
Source material: Current playbook index title and category plus an internally authored detailed-guide draft

Before asking for feedback

Tell people that Annual Member Experience Survey is being reviewed. Taking part is optional. Explain how notes will be used and when they will be deleted.

Five useful questions

Was it easy to understand and take part?
What helped?
What got in the way or caused concern?
What changed, if anything?
What should the club do differently next time?

What people told us

Feedback without names
When we asked	Who we heard from	What worked	Concern or barrier	What we will change
Day 30
Day 60
Day 90

Back to the club pack

See all S-026 pages and worksheets