E-157 · A 90-day try-out

A club plan for Suggestion Box System

Use this as a starting point. Cross out what does not fit, add what is missing and make it your club's own.

Where this idea came from

Playbook entry
E-157 · Suggestion Box System
Theme
Theme 2: Engagement & Belonging · Subtheme 10: Feedback, Voice & Improvement
Source material
Current playbook index title and category plus an internally authored detailed-guide draft

Initiative-specific development wave

How this draft was developed

These sources support general principles for member suggestions, information collection, safe referral and visible improvement; they are not an endorsement of the named Suggestion Box System or authority to collect, identify, disclose, retain or decide any member matter.

Primary references consulted

  • Engage emerging leaders (Rotary International)
    Used for: Rotary encourages clubs to ask members what they want and describes a stop, start and continue box as a way to hear positive and negative suggestions.
  • Chapter 3: APP 3 Collection of solicited personal information (Office of the Australian Information Commissioner)
    Used for: A form or invited complaint can involve solicited personal information, and collection purpose, notice, third-party arrangements and reasonable expectations matter.
  • Better Practice Complaint Handling Guide (Commonwealth Ombudsman)
    Used for: Accessible feedback systems need clear processes, confidentiality, impartial referral, timely response and a way to use insights for improvement; the guide is adapted as general system-design evidence, not as a legal standard for clubs.

Candidate District material consulted

These records remain draft evidence and still need a human source decision.

  • Club Playbook - Theme 2
    Direct connected-Drive inspection on 9 August 2026 confirmed candidate record 95 Suggestion Box (Physical or Digital): an always-open physical or digital suggestion route with quarterly review and feedback loops. The title is not a literal current match, and the candidate does not supply collection, triage, complaint, safeguarding, privacy, conflict, response, retention or deletion controls.

Theme 2 source-assurance wave

What has been checked

  • 3 current primary pages used by this guide were reopened on 9 August 2026.
  • 3 attributed source claim(s) were mapped to their bounded use in this initiative.
  • Candidate District material remains separate and does not establish this result.
See each source's scope and limit
  • Engage Emerging Leaders
    Supports: Member-centred discovery, mentoring, feedback, emerging-leader support and club-health review principles during renewal.
    Does not establish: That a person is ready for office, should be selected, has consented to a role or that a proposed renewal pathway will work locally.
  • Chapter 3: APP 3 Collection of solicited personal information
    Supports: Data-minimisation, collection-purpose, proportionality and consent safeguards where the Privacy Act and APP 3 apply.
    Does not establish: Whether a particular Rotary club is an APP entity or whether a proposed renewal survey, diagnostic or member record is lawful in its actual circumstances.
  • Better Practice Complaint Handling Guide
    Supports: The 2 attributed Theme 2 claims attached to this source, limited to the implementation elements and supporting documents named in each initiative-level claim mapping.
    Does not establish: The club's local need, legal position, capability, cost, safety, accessibility, suitability, likely effectiveness, authority to act or approval of the initiative.

What still needs a person to confirm

  • Confirm the member, prospective-member, past-member and community needs, preferences and consent that the local design assumes.
  • Confirm which privacy, safeguarding, incorporated-association, charity, work health and safety, food, liquor, copyright, licensing, screening and other duties apply to the club and the activity.
  • Test accessibility, cultural safety, belonging, language and alternative participation routes with affected people and recognise First Nations cultural authority rather than inferring suitability from the guide.
  • Confirm every local fact, starting point, cost, role, current service contact, measure, stopping condition and platform capability before the club decides to proceed.
  • Confirm the authority and current scope of each primary source, resolve login-gated or moved-page references and keep any candidate District material attributed and unapproved until its source decision is made.

The source-verification release gate remains closed.

Checks still on hold

Still an internal draft: source interpretation, local suitability, accessibility, governance and editorial approval remain open checks.

1. Is this worth trying here?

What we hope will change: Use Suggestion Box System to give members a safe, visible route for ideas and concerns to lead to an answer or improvement.

2. Our 90-day try-out

What our club will do for Suggestion Box System
StepWhat we will doWho could lead itOur dateHow we will know it is done
1Map how members currently raise ideas and concerns, where contributions are lost and which matters need a separate responsible pathway rather than the suggestion system.Member experience lead and secretaryWeeks one and twoA channel map and suggestion-system scope
2Design the physical and digital entry points, plain-language notice, optional contact choice, access controls and accessible alternatives with a small, varied member test group.Design lead, privacy reviewer and member testersWeek twoTested submission routes and collection notice
3Agree triage categories, acknowledgement and response times, conflict arrangements, urgent escalation and the information that may appear in an aggregate member update.Board sponsor and review teamBefore launchAn approved triage, referral and response protocol
4Run a 90-day pilot, check every channel on the published schedule, acknowledge contactable submissions and transfer matters that belong in a safer or more formal process.Suggestion review teamWeekly during the pilotA controlled submission and referral register
5Record each suggestion as accept, explore, refer, decline or out of scope, add the reason, owner and due date, and publish a de-identified response without exposing a contributor or third party.Decision owner and communications leadMonthlyA you suggested, we responded update
6At 90 days, review reach, timeliness, referrals, unresolved items, privacy and access issues and delivered improvements, then change, continue or close the system and dispose of data as promised.Board sponsor and independent checkerEnd of the pilotA pilot decision and data close-out record

3. Checks before we start

Things our club needs to check
QuestionWhat it means for usWho will checkDone?
Check the idea with the people affected and confirm its purpose, owner and practical limits before putting it into use.
Protect member choice and privacy, make participation accessible, and do not infer belonging or satisfaction from attendance alone.
Collect only necessary data, state its purpose and retention, restrict access and provide a practical correction or withdrawal route.
A suggestion is actually a complaint, safety issue or request for support and is left in a low-priority queue. — Train reviewers to triage rather than investigate, publish separate responsible routes and transfer urgent or protected matters immediately under the approved protocol.
The box collects identifiable or sensitive detail without a necessary purpose or secure handling plan. — Minimise fields, state the actual privacy level, restrict access, avoid unnecessary free text and apply documented retention and deletion dates.
Members stop contributing because decisions disappear or only popular ideas receive attention. — Publish service standards and a complete decision-category summary, including declined and deferred suggestions with understandable reasons.
A reviewer has a conflict or can identify and disadvantage a contributor. — Require conflict declarations, recusal and an independent review route, and separate contributor identity from decision material wherever practical.
The board must approve the system scope, service standards, reviewers, conflicts, referral paths, information handling, response format and pilot review before launch.
Complaints, safeguarding, safety, harassment, financial concerns, privacy incidents and requests for personal support must use the responsible process and not be decided through the suggestion register.
The publicly writable candidate source remains unapproved and cannot become controlled source evidence until a source owner supplies a controlled snapshot or changes the integrity boundary.

4. What changed?

What we will keep an eye on
What mattersWhere we are nowWhat we hope to seeHow we will checkWho
After 90 days, review Suggestion Box System. Look for representative participation, published themes, named actions and a report back on what changed, what did not and why.
Every submission is checked on schedule and recorded as acknowledged, transferred or decided within the published service standard.
Every accepted or exploratory suggestion has an owner, next step and due date, and overdue actions are visible to the board.
Members receive a regular de-identified response showing what was suggested, what will happen, what will not happen and why.
Unmanaged urgent matters, lost referrals, unauthorised access, misleading anonymity claims and unresolved privacy incidents remain at zero.

After 30 days

Is it reaching the right people? Is anything unsafe, unfair or harder than expected?

After 60 days

Make one useful change based on what people have told you.

After 90 days

Compare with where you started. Decide whether to change it, continue it or stop.

Made for this initiative

Tailored supporting documents

These working documents use the decisions, safeguards and evidence needs of this initiative. Complete them with the people affected and keep the agreed version with the club's project record.

01

Suggestion System Scope and Service Standard

Define what the system can receive and the response members can rely on.

Open supporting document
02

Submission Form and Collection Notice

Collect only necessary information while explaining choice, use and privacy limits.

Open supporting document
03

Triage and Safe Referral Guide

Move each submission to the right process without asking the contributor to start again.

Open supporting document
04

Suggestion Decision and Action Register

Maintain an accountable record from receipt to decision and delivery.

Open supporting document
05

You Suggested, We Responded Update

Close the feedback loop without exposing contributors or private matters.

Open supporting document
06

Access, Retention and Deletion Log

Control who handled submission information and confirm disposal at the promised time.

Open supporting document

Before your club says yes

Does the idea fit?

Talk with the people it is meant to serve and check that the need is real.

Who can say yes?

Name the person or group that can approve the work, spending and any safety arrangements.

Are people protected?

Check privacy, consent and safety. Collect only the information you genuinely need.

Can everyone take part?

Check the language, format, place, technology and cost for barriers.

Are the facts and permissions right?

Check names, claims, images, quotations, partner references and Rotary branding.

How will we learn?

Note where things stand now, check in at 30, 60 and 90 days, and decide what to do next.

Worksheets for your club

Open them online, print them or change them to suit the way your club works.

01

Question set

Use this worksheet to hear what people experienced and decide what to change next.

Open worksheet
02

Response log

Use this worksheet to note where things stand and choose a few useful signs that will help the club decide what to do next.

Open worksheet