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E-166 · Theme 2

Digital Feedback Portal

Use Digital Feedback Portal to give members a safe, visible route for ideas and concerns to lead to an answer or improvement.

Where this idea came from

Playbook entry
E-166 · Digital Feedback Portal
Theme
Theme 2: Engagement & Belonging · Subtheme 10: Feedback, Voice & Improvement
Source material
Current playbook index title and category plus an internally authored detailed-guide draft

Initiative-specific development wave

How this draft was developed

These sources support general principles for member feedback, digital-service design, accessibility, privacy and cyber security; they are not an endorsement of the named Digital Feedback Portal or approval of a platform, supplier, collection, security control, privacy statement or club decision.

Primary references consulted

  • Engage emerging leaders (Rotary International)
    Used for: Rotary encourages clubs to ask members what they want, assess club health and use feedback for a relevant club experience.
  • Digital Service Standard (Digital Transformation Agency, Australian Government)
    Used for: High-quality digital services should be user-friendly, inclusive, adaptable, measurable, trustworthy and designed around clear intent and user needs.
  • Criterion 5 - Build trust in design (Digital Transformation Agency, Australian Government)
    Used for: Digital feedback routes should provide clear avenues, support anonymity by default where appropriate, respond transparently and undergo security and data-handling review.
  • Australian Privacy Principles guidelines (Office of the Australian Information Commissioner)
    Used for: Collection, notice, use, disclosure, security, access and correction require deliberate controls, subject to the club confirming applicable Privacy Act obligations.
  • Cyber security for charities and not-for-profits (Australian Signals Directorate, Australian Cyber Security Centre)
    Used for: Charities and not-for-profits should strengthen accounts and data handling, including multi-factor authentication and practical cyber assessment.
  • Hosting accessible and inclusive online meetings and events (Australian Human Rights Commission)
    Used for: Online participation needs accessible technology, alternative access, advance information, clear communication and active support for adjustments.

Candidate District material

No candidate local guide was used for this version. The current initiative identity and the attributed primary references remain separate.

Theme 2 source-assurance wave

What has been checked

  • 6 current primary pages used by this guide were reopened on 9 August 2026.
  • 6 attributed source claim(s) were mapped to their bounded use in this initiative.
  • Candidate District material remains separate and does not establish this result.
See each source's scope and limit
  • Engage Emerging Leaders
    Supports: Member-centred discovery, mentoring, feedback, emerging-leader support and club-health review principles during renewal.
    Does not establish: That a person is ready for office, should be selected, has consented to a role or that a proposed renewal pathway will work locally.
  • Digital Service Standard
    Supports: The 1 attributed Theme 2 claim attached to this source, limited to the implementation elements and supporting documents named in each initiative-level claim mapping.
    Does not establish: The club's local need, legal position, capability, cost, safety, accessibility, suitability, likely effectiveness, authority to act or approval of the initiative.
  • Criterion 5 - Build trust in design
    Supports: The 1 attributed Theme 2 claim attached to this source, limited to the implementation elements and supporting documents named in each initiative-level claim mapping.
    Does not establish: The club's local need, legal position, capability, cost, safety, accessibility, suitability, likely effectiveness, authority to act or approval of the initiative.
  • Australian Privacy Principles guidelines
    Supports: The 5 attributed Theme 2 claims attached to this source, limited to the implementation elements and supporting documents named in each initiative-level claim mapping.
    Does not establish: Whether the Privacy Act or another duty applies to this club, whether consent is informed and valid, whether collection or publication is authorised, or whether the proposed safeguards are sufficient in the actual circumstances.
  • Cyber security for charities and not-for-profits
    Supports: The 1 attributed Theme 2 claim attached to this source, limited to the implementation elements and supporting documents named in each initiative-level claim mapping.
    Does not establish: The club's actual hazards, safeguarding duties, screening requirements, food controls, cyber posture or risk tolerance; completion of a local risk assessment; or approval to proceed.
  • Hosting accessible and inclusive online meetings and events
    Supports: Practical accessibility and inclusion safeguards for online and hybrid renewal meetings, consultations, learning and events.
    Does not establish: Accessibility conformance, the adjustments a person needs or the suitability of a particular platform, format, recording practice or meeting design.

What still needs a person to confirm

  • Confirm the member, prospective-member, past-member and community needs, preferences and consent that the local design assumes.
  • Confirm which privacy, safeguarding, incorporated-association, charity, work health and safety, food, liquor, copyright, licensing, screening and other duties apply to the club and the activity.
  • Test accessibility, cultural safety, belonging, language and alternative participation routes with affected people and recognise First Nations cultural authority rather than inferring suitability from the guide.
  • Confirm every local fact, starting point, cost, role, current service contact, measure, stopping condition and platform capability before the club decides to proceed.
  • Confirm the authority and current scope of each primary source, resolve login-gated or moved-page references and keep any candidate District material attributed and unapproved until its source decision is made.

The source-verification release gate remains closed.

Checks still on hold

Still an internal draft: source interpretation, local suitability, accessibility, governance and editorial approval remain open checks.

What could this idea change?

It gives the club a clearer view of people's experiences before decisions are made, including feedback that informal conversations can miss.

It may suit: The people whose experience the club needs to understand, especially voices that are not often heard.

Could this work in our club?

  • Consider Digital Feedback Portal when feedback is collected informally, repeatedly raised or rarely followed by a clear response.
  • A club receiving feedback across scattered emails, messages and forms and needing one controlled workflow with accountable response.
  • Members who value asynchronous access, optional contact and a transparent acknowledgement and status process.
  • A small portal pilot with a service owner, privacy and security review, accessibility testing, limited fields and a complete triage register.

Before you start

  • A service charter defining accepted matters, excluded and urgent matters, acknowledgement and response times, decision authority and non-digital alternatives.
  • A documented data map, necessary fields, collection notice, applicable privacy assessment, retention schedule, deletion method and incident response contact.
  • A platform review covering accessibility, account ownership, multi-factor authentication, least-privilege access, backups, export, audit history and supplier exit.
  • A trained triage team, independent conflict route, complaint and safeguarding referrals, response templates, monitoring dashboard and 90-day service review.

At the end: At the 90-day review, compare the recorded measures with the starting point, resolve the listed governance holds and tell participants whether Digital Feedback Portal will change, continue or stop.

Made for this initiative

Tailored supporting documents

These working documents use the decisions, safeguards and evidence needs of this initiative. Complete them with the people affected and keep the agreed version with the club's project record.

03

Collection Notice and Contributor Choice

Explain identity, use, access and privacy limits before submission.

Open supporting document
04

Platform Security and Ownership Checklist

Keep the portal under controlled organisational administration.

Open supporting document
06

Submission Triage and Authority Matrix

Route ideas, service issues and protected matters correctly.

Open supporting document
07

Portal Submission and Response Register

Track every matter from receipt to response or transfer.

Open supporting document
08

Acknowledgement, Transfer and Decision Templates

Give contributors clear and consistent messages.

Open supporting document
09

Portal Incident and Outage Playbook

Respond to access, security, privacy and availability failures.

Open supporting document
10

Ninety-Day Portal Review and Closure Record

Decide whether the service should continue and close data responsibly.

Open supporting document

Before your club says yes

Does the idea fit?

Talk with the people it is meant to serve and check that the need is real.

Who can say yes?

Name the person or group that can approve the work, spending and any safety arrangements.

Are people protected?

Check privacy, consent and safety. Collect only the information you genuinely need.

Can everyone take part?

Check the language, format, place, technology and cost for barriers.

Are the facts and permissions right?

Check names, claims, images, quotations, partner references and Rotary branding.

How will we learn?

Note where things stand now, check in at 30, 60 and 90 days, and decide what to do next.

Worksheets for your club

Open them online, print them or change them to suit the way your club works.

01

Question set

Use this worksheet to hear what people experienced and decide what to change next.

Open worksheet
02

Response log

Use this worksheet to note where things stand and choose a few useful signs that will help the club decide what to do next.

Open worksheet