R-067 · Theme 3 · Member Care & Life Transitions
Member Crisis Support Team
Use Member Crisis Support Team to notice and respond appropriately when a member faces absence, difficulty or a major life transition.
Developed further: this summary now draws on an initiative-specific internal editorial draft and attributed references. Human review has not started and will open only at the Full-Corpus Review Build.
What could this idea change?
It makes follow-up more caring and consistent, while leaving people in control of how they respond.
It may suit: Members who may welcome support or renewed contact, and the trusted club members following up.
A simple way to start
- Define the Member Crisis Support Team as a recognition, immediate-safety and referral function—not assessment, treatment, counselling or case management—and obtain professional review of the protocol. Who could lead it: Governance sponsor and qualified adviser
- Verify emergency, crisis, safeguarding and after-hours contacts for the club's locations; record the source, date, availability and fallback for each route. Who could lead it: Referral custodian
- Select the roster, check conflicts and capacity, and rehearse immediate-danger, urgent-concern, ambiguous and non-crisis scenarios using the Crisis Referral Protocol. Who could lead it: Qualified trainer and team coordinator
- When a concern occurs, protect immediate safety, use plain boundary wording, call triple zero for immediate danger, connect to the appropriate qualified service and hand over only what is needed. Who could lead it: Rostered responder
- Create the minimum controlled incident record, notify the authorised coordinator, secure information and offer the responder confidential debrief and supervision without turning debrief into a second account of the member's private circumstances. Who could lead it: Incident custodian and supervisor
What should we look for?
- After 90 days, review Member Crisis Support Team. Look for timely contact that the member welcomes, agreed support being delivered and sensitive matters being handled only by the right people.
- Every rostered person has current scenario-based competency and access to a verified referral directory.
- Immediate-danger situations are transferred to triple zero without delay or volunteer assessment.
- Controlled incident records contain only the necessary safety, referral and handover facts and remain outside ordinary club records.
- Every activation receives protocol review and responder supervision, with defects corrected before the team returns to readiness.
Before we say yes
- Does it fit a real local need?
- Can people take part safely and fairly?
- Are the facts, permissions and Rotary branding right?
- Who will lead it, and when will we review it?