Use Member Support Mentors to notice and respond appropriately when a member faces absence, difficulty or a major life transition.
Where this idea came from
Playbook entry
R-074 · Member Support Mentors
Theme
Theme 3: Retention & Member Support · Subtheme 5: Member Care & Life Transitions
Source material
Current playbook index title and category plus an internally authored detailed-guide draft
Initiative-specific development wave
How this draft was developed
These sources support general principles for member care and life transitions, accessibility, privacy, safety and responsible governance; they are not an endorsement of the named Member Support Mentors, a finding that it suits any club or approval of its local design.
Primary references consulted
Enhancing Belonging and Engagement at Rotary(Rotary International) Used for: Rotary identifies belonging, respect, accessibility and equitable access to opportunities, networks and support as central to participation and thriving.
Club experience - the key to member satisfaction(Rotary International - Rotary 360) Used for: Rotary's member survey connected satisfaction and retention with service, friendship, meeting enjoyment, confidence in leadership and an inclusive club experience.
How to talk about your mental health concerns(Healthdirect Australia) Used for: Supportive mental-health conversations should be chosen and paced by the person, and community supporters should connect people with appropriate professional help rather than diagnose or treat.
Chapter 3: APP 3 Collection of solicited personal information(Office of the Australian Information Commissioner) Used for: Personal-information collection should be lawful, fair, proportionate and minimised, with additional controls for sensitive information; clubs must confirm how privacy law applies to them.
Mental health crisis support - where to get help(Healthdirect Australia) Used for: Immediate danger requires emergency help through triple zero, while crisis and clinical assessment belong with qualified services rather than club volunteers.
Candidate District material
No candidate local guide was used for this version. The current initiative identity and the attributed primary references remain separate.
Theme 3 source-assurance wave
What has been checked
5 current primary pages used by this guide were reopened on 9 August 2026.
5 attributed source claim(s) were mapped to their bounded use in this initiative.
Candidate District material remains separate and does not establish this result.
See each source's scope and limit
Enhancing Belonging and Engagement at Rotary Supports: Belonging, accessibility, respectful participation and equitable access principles for retention and member support. Does not establish: That a particular support pathway, meeting format, relationship or club culture is inclusive without testing with affected people.
Club experience - the key to member satisfaction Supports: Evidence-informed prompts for discussing member satisfaction, expectations, service, friendship, leadership confidence, conflict and club experience. Does not establish: Current District 9510 results, a diagnosis of a particular club, causation, an individual member's reasons or that the 2022 survey findings remain unchanged.
How to talk about your mental health concerns Supports: Person-led conversation, privacy, choice, pacing and professional-referral principles when a member raises a mental-health concern. Does not establish: That a member should disclose, that a club volunteer can assess or treat mental illness, that confidentiality can be guaranteed or that peer support replaces professional or crisis care.
Chapter 3: APP 3 Collection of solicited personal information Supports: Data-minimisation, collection-purpose, proportionality and consent safeguards where the Privacy Act and APP 3 apply. Does not establish: Whether a club is an APP entity or whether a proposed check-in, wellbeing conversation, survey or member record is lawful in its actual circumstances.
Mental health crisis support Supports: A clear boundary between ordinary peer support and urgent referral to emergency, crisis and professional mental-health services in Australia. Does not establish: A diagnosis, a club member's risk, a treatment plan, the currency of every contact at the moment of use or that a club volunteer is qualified to provide crisis care.
What still needs a person to confirm
Confirm person-led consent, privacy, scope and referral boundaries before the club collects personal information or offers support.
Confirm which incorporated-association, charity, work health and safety, privacy, safeguarding and other duties apply to the club and this local design.
Test accessibility, belonging and participation with affected members rather than inferring suitability from the guide.
Confirm every local fact, starting point, measure, owner, current service contact and stopping condition before the club decides to proceed.
Resolve any candidate District-source provenance and approval decision without treating the candidate as controlled authority.
The source-verification release gate remains closed.
Checks still on hold
The Theme 3 index establishes this current code and title. The placeholder-heavy Theme 3 candidate files remain quarantined and have not been used as delivery evidence for this draft.
No newly added or publicly writable Drive material has been used in this record. Existing Drive candidates remain attributed, unapproved and held from controlled-source status until integrity, ownership, crosswalk and human approval are resolved.
Before local delivery, the club must approve the decision, participant choices, access arrangements, privacy and records plan, role boundaries, referral or escalation routes, resource limit and the specific control for this boundary: support mentors are not counsellors, advocates in disputes or emergency responders.
Formal human review has not started. Member Support Mentors remains an internal initiative-specific draft until the full corpus reaches the Full-Corpus Review Build and every source, editorial, local-suitability, accessibility and governance gate is resolved.
Still an internal draft: source interpretation, local suitability, accessibility, governance and editorial approval remain open checks.
What could this idea change?
It helps knowledge, confidence and encouragement move between members instead of resting with a few people.
It may suit: Members seeking guidance or a new challenge, and the people offering practical support.
Could this work in our club?
Consider Member Support Mentors when the club wants to care well without intruding, gossiping or relying on one person to notice every concern.
A club where members want a consent-based human connection, practical club adjustment or referral during change, distress, illness, caring or reduced capacity.
A club able to resource trained member supporters providing bounded listening and practical connection, name accountable owners and act on a screened mentor pool, agreements and supervision record.
A 90-day trial of Member Support Mentors with a starting point, participant choices, practical controls and a scheduled continue, change or stop decision.
Before you start
A board-approved brief naming which mentors are suitable and what support they may provide, what is open or fixed, the local authority, resource ceiling and decision date.
A participant and access plan suited to trained member supporters providing bounded listening and practical connection, with plain-language information, voluntary choices and a non-digital or alternative route where needed.
Named delivery, evidence and governance owners, including a person authorised to pause Member Support Mentors when the boundary or a safety control is not met.
A proportionate privacy, records, conflict, safeguarding, work-health-and-safety and referral check for the actual local design rather than an assumption that the initiative is low risk.
At the end: At the 90-day review, compare the recorded measures with the starting point, resolve the listed governance holds and tell participants whether Member Support Mentors will change, continue or stop.
Made for this initiative
Tailored supporting documents
These working documents use the decisions, safeguards and evidence needs of this initiative. Complete them with the people affected and keep the agreed version with the club's project record.
01
Member Support Mentors Care Role and Boundary Brief
