Download this club pack

S-023 · Theme 5

Digital Suggestion Box

Use Digital Suggestion Box to ask better questions and turn member feedback into visible decisions and improvements.

Where this idea came from

Playbook entry
S-023 · Digital Suggestion Box
Theme
Theme 5: Digital, Data & Systems · Subtheme 2: Surveying & Feedback
Source material
Current playbook index title and category plus an internally authored detailed-guide draft

Initiative-specific development wave

How this draft was developed

These sources support general principles for digital, data and systems, accessibility, privacy, safety, systems or responsible governance; they are not an endorsement of Digital Suggestion Box, a finding that it suits any club or approval of its local design.

Primary references consulted

  • Engage emerging leaders (Rotary International)
    Used for: Rotary encourages clubs to assess club health, ask members what they want, take suggestions seriously, support leadership and provide relevant service and learning experiences.
  • Enhancing Belonging and Engagement at Rotary (Rotary International)
    Used for: Rotary identifies belonging, respect, accessibility and equitable access to opportunities, networks and support as central to participation and thriving.
  • Chapter 3: APP 3 Collection of solicited personal information (Office of the Australian Information Commissioner)
    Used for: Personal-information collection should be lawful, fair, proportionate and minimised, with additional controls for sensitive information; each club must confirm how privacy law applies to it.
  • Hosting accessible and inclusive online meetings and events (Australian Human Rights Commission)
    Used for: Accessible online participation starts with platform choice, alternative dial-in access, accessible materials, inclusive facilitation, adjustment planning and accessible follow-up.

Candidate District material

No candidate local guide was used for this version. The current initiative identity and the attributed primary references remain separate.

Theme 5 source-assurance wave

What has been checked

  • 4 current primary pages used by this guide were reopened on 9 August 2026.
  • 4 attributed source claim(s) were mapped to their bounded use in this initiative.
  • Candidate District material remains separate and does not establish this result.
See each source's scope and limit
  • Engage Emerging Leaders
    Supports: Member-centred discovery, feedback, engagement and follow-up principles.
    Does not establish: The accuracy of local data, the quality of a particular survey or a decision to automate member contact.
  • Enhancing Belonging and Engagement at Rotary
    Supports: Belonging, accessibility and equitable participation principles for digital member experiences.
    Does not establish: That a particular digital workflow is inclusive, accessible or suitable without testing with affected people.
  • Chapter 3: APP 3 Collection of solicited personal information
    Supports: Data-minimisation, collection-purpose, proportionality and consent safeguards where the Privacy Act and APP 3 apply.
    Does not establish: Whether a particular Rotary club is an APP entity or whether a proposed collection is lawful in its actual circumstances.
  • Hosting accessible and inclusive online meetings and events
    Supports: Practical accessibility and inclusion safeguards for online participation.
    Does not establish: Conformance of a particular platform, document or club process without user testing and local accessibility review.

What still needs a person to confirm

  • Confirm which privacy, records, safeguarding and other legal duties apply to the club and this local design.
  • Confirm current ClubRunner or other platform features, permissions, licence settings and supplier instructions in the club's actual account.
  • Test accessibility and alternative participation routes with affected members rather than inferring conformance from the guide.
  • Confirm every local fact, starting point, measure, cost, owner and claim before the club decides to proceed.
  • Resolve any candidate District-source provenance and approval decision without treating the candidate as controlled authority.

The source-verification release gate remains closed.

Checks still on hold

Still an internal draft: source interpretation, local suitability, accessibility, governance and editorial approval remain open checks.

What could this idea change?

It gives the club a clearer view of people's experiences before decisions are made, including feedback that informal conversations can miss.

It may suit: The people whose experience the club needs to understand, especially voices that are not often heard.

Could this work in our club?

  • Consider Digital Suggestion Box when the club needs dependable feedback rather than another survey with no clear decision or report back.
  • A club where the club has a defined user need, accountable owner, current platform information, proportionate data plan and a safe way to test and reverse the change.
  • A club with a real need for proportionate member feedback and capacity to support a bounded 90-day initiative with a clear outcome, participant choices, safeguards and decision date.
  • A 90-day trial of Digital Suggestion Box with a starting point, named participants, a resource ceiling and a scheduled continue, adapt or stop decision.

Before you start

  • A board-approved brief naming which decision a survey or listening channel will inform and what minimum information is needed, the local authority, people affected, fixed constraints, resource ceiling, decision date and stop conditions.
  • A starting-point record and participant plan suited to a bounded 90-day initiative with a clear outcome, participant choices, safeguards and decision date, with accessible information, voluntary choices and a supported alternative route where needed.
  • Named delivery, evidence and decision owners, including a person authorised to pause Digital Suggestion Box when a safeguard, permission or boundary is not met.
  • A proportionate check of governing documents, privacy, information security, accessibility, conflicts, safeguarding, work health and safety, records, finance and referral duties for the actual local design.

At the end: At the 90-day review, compare the recorded measures with the starting point, resolve the listed governance holds and tell participants whether Digital Suggestion Box will change, continue or stop.

Made for this initiative

Tailored supporting documents

These working documents use the decisions, safeguards and evidence needs of this initiative. Complete them with the people affected and keep the agreed version with the club's project record.

01

Digital Suggestion Box User Need and System Boundary Brief

Define the user problem, information flow and excluded uses.

Open supporting document
02

Digital Suggestion Box Data Inventory and Purpose Map

Link every field and transfer to a necessary purpose.

Open supporting document
03

Digital Suggestion Box Privacy, Consent and Notice Check

Make information handling and choices clear before collection or publication.

Open supporting document
04

Digital Suggestion Box Access and Permission Matrix

Apply least privilege and accountable access reviews.

Open supporting document
05

Digital Suggestion Box Accessible User Test Script

Test the real task with varied users and alternatives.

Open supporting document
06

Digital Suggestion Box Configuration and Change Register

Maintain a reviewable record of settings, integrations and releases.

Open supporting document
07

Digital Suggestion Box Incident, Exception and Recovery Card

Give volunteers a safe response route when the workflow fails or data is exposed.

Open supporting document
08

Digital Suggestion Box Handover, Backup and Maintenance Plan

Keep the service operable beyond one volunteer.

Open supporting document
09

Digital Suggestion Box Surveying & Feedback Delivery Check

Test whether Digital Suggestion Box genuinely advances proportionate member feedback within the subtheme boundary.

Open supporting document
10

Digital Suggestion Box Initiative Delivery Blueprint

Turn the initiative title into a locally authorised and testable club design.

Open supporting document
11

Digital Suggestion Box Evidence, Decision and Close-Out Record

Bring the evidence, limitations, participant response and final decision for Digital Suggestion Box into one accountable record.

Open supporting document

Before your club says yes

Does the idea fit?

Talk with the people it is meant to serve and check that the need is real.

Who can say yes?

Name the person or group that can approve the work, spending and any safety arrangements.

Are people protected?

Check privacy, consent and safety. Collect only the information you genuinely need.

Can everyone take part?

Check the language, format, place, technology and cost for barriers.

Are the facts and permissions right?

Check names, claims, images, quotations, partner references and Rotary branding.

How will we learn?

Note where things stand now, check in at 30, 60 and 90 days, and decide what to do next.

Worksheets for your club

Open them online, print them or change them to suit the way your club works.

01

Question set

Use this worksheet to hear what people experienced and decide what to change next.

Open worksheet
02

Response log

Use this worksheet to note where things stand and choose a few useful signs that will help the club decide what to do next.

Open worksheet