| 1 | Write the decision brief for Club WhatsApp Group: define which audience, purpose, channel and response route the communication system will serve, the starting evidence, people affected, local authority, resource limit, success signals and stop conditions. | Board sponsor and information owner | Week one | An approved decision and boundary brief |
| 2 | Identify users and non-users, map access and digital-confidence barriers, explain data use and permissions and retain an equivalent human or non-digital route where essential participation is involved. Apply this specifically to Club WhatsApp Group and record which relevant experiences or users are still missing. | Board sponsor and information owner with the access and privacy contacts | Weeks one and two | A participant, access and information-handling plan |
| 3 | Build and test a transparent role or team model with purpose, authority, workload, selection and handover for Club WhatsApp Group; complete the Club WhatsApp Group Role, Workload and Handover Card, rehearse the boundary wording and confirm who may decide, refer, pause, recover or close the work. | System lead, privacy contact and access tester | Before the trial | A tested role, workload and handover card and delivery pack |
| 4 | Use synthetic or minimised test data, least privilege, versioned configuration, accessible instructions, exception handling and a rollback; do not expose live credentials or private member information. Capture only the evidence needed to judge whether Club WhatsApp Group advances accessible club communications. | System lead, privacy contact and access tester | Weeks three to eight | A controlled activity and evidence record |
| 5 | Compare the evidence with the starting point, validate meaning with affected participants or users, record gaps and unintended effects and prepare an accepted role agreement, current work record and tested handover without overstating what the trial proves. | System lead, privacy contact and access tester with an independent reviewer | Within seven days of the trial | An accepted role agreement, current work record and tested handover |
| 6 | Make and record the authorised continue, adapt, refer, scale or stop decision for Club WhatsApp Group; explain the reason, complete every action, close unnecessary records and schedule the 90-day follow-up. | Service owner and independent reviewer | By day 90 | A published participant response, closed action register and next-step decision |